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my phone vibrates and turns on but the screen is completely black

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my phone vibrates and turns on but the screen is completely black

Remove any phone case andor screen protector if there is any Force Reboot Your Phone Next if the issue persists please Clear the System Cache If the screen is still black Perform an External Factory Reset Note This step will delete all of the data on your phone If the issue persists after the reset Open a Help Ticket or respond to your existing ticket

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